Enterprise CRM Solutions for the Metals Industry

• SFA
• Support

Your customers come first! Verticent’s sales force automation (SFA) and customer support (CRM) tools help you take great care of your most valuable assets. Key to the Verticent enterprise business system, SFA and Support help touch and track your customer interactions from initial sales call through to ongoing maintenance and support. As components of the Verticent ERP software suite, our enterprise CRM solutions are fully integrated with the back-office modules: Manufacturing, Distribution and Financials - enabling your entire organization to respond to the needs of your customers, suppliers and partners in your value chain.

How Verticent Enterprise CRM Solutions Can Help You!

Unique to the Verticent solution is a longstanding commitment to CRM. From day one, all Verticent products were designed to incorporate functionality that improves customer communications at every point across the enterprise. CRM has been a consistent vein during the development and evolution of Verticent products, and now SFA and Support showcase our CRM commitment.

SFA and Support comprise Verticent's enterprise CRM solutions by offering contact management, opportunity management, time management, marketing automation, customer service and more. Together, they deliver the functionality you need to streamline processes, boost corporate sales, and improve overall levels of customer satisfaction. SFA and Support offer all of the functionality of a best-of-breed enterprise CRM solution -while integrating seamlessly with the Verticent ERP software suite. They also complete Verticent's end-to-end system to enable information flow from marketing, sales and service to critical back-office operations such as manufacturing, distribution and financials.

Sales Force Automation (SFA) for CRM

When it comes to making every sales call count -SFA is your best solution. SFA delivers critical customer contact information to the right person at the right time. With SFA delivering valuable information, your sales team boosts productivity, eliminates extra paperwork, improves order accuracy and most importantly enhances communications with current and potential customers.

Contact management within SFA enables you to efficiently manage customer contacts by recording and tracking all contact data, creating comprehensive contact profiles and targeting quality sales opportunities.

Support for CRM

Now that you've built a product, sold it and shipped it, you need a tool to effectively handle customer service and support. Support is your solution. It turns customer service into a competitive edge by enhancing customer satisfaction, increasing technician productivity and capturing valuable trend data to improve overall company quality and performance.

The best way to build strong customer relationships is to obtain quality information about your customers, and then use that information to create service and support programs that cater to their individual needs and desires. Support puts all relevant customer information at your service representatives' fingertips - tracking contact, company and contract information, products supported, environment data and case histories. It is seamlessly integrated with Verticent ERP and is ideally suited for mid-range, discrete manufacturers and distributors.

Want to learn more about Verticent’s enterprise CRM software for the metals industry and how our manufacturing software solutions can help your company? Contact us today. Our experts are ready to help!