Support
Support turns customer service into a competitive advantage by enhancing customer satisfaction, increasing technician productivity and capturing valuable trend data to improve overall quality and performance. Support puts all relevant customer information at your service representatives' fingertips—tracking contact, company and contract information, products supported, environment data and case histories. Support is a part of the Verticent ERP software suite.
Partial List of Features:
- Help Desk Support
- Case Management
- Workflow/Escalation
- Knowledge base
- Contracts/Warranty
- Product Registration
- Return & Repair
- Quality Reporting
