eCRM

eCRM allows companies to initiate business-to-business (B2B) CRM activities such as lead capture, campaign management, case entry, case diagnostics and case tracking via the Web. You can also setup self-service capabilities at your Web site to allow your customers to logon and search diagnostic data for the information they need-on their own time, regardless of office hours. With eCRM, companies and their authorized customers can view existing cases, create new case requests and track cases through to closure.

Partial List of Features:

• Lead Capture
• Knowledge base
• Lead Management
• Campaign Management
• Diagnostics
• Product Registration
• Case Management

 

• If you would like more information about how Verticent Solutions can help your business, contact us today.