eBusiness Solutions: eSeries

• eConfigure
• eView
• eOrder
• eCRM
• eDashboard

eSERIES ENABLES YOU TO EXTEND ENTERPRISE OPERATIONS ACROSS THE SUPPLY CHAIN

ERP Plus is a comprehensive internet-enabled software suite that extends your enterprise operations across the virtual supply chain – allowing you to better know, understand and respond to the needs of your customers, suppliers and partners around the world, 24 x 7.

Together, ERP Plus and the eSeries successfully complete the enterprise loop from back-office to front-office – and open your entire enterprise to the world via the Web.  A fully Web-based e-business suite, the eSeries enables online product configuration, provides detailed inventory views, displays an online product catalog, enables online product registration and viewing, provides a Web-based product knowledge base, automatically places online orders into ERP Plus, tracks sales opportunities, enables case entry and tracking, and provides access to on-demand reports through a highly customizable solution that allows easy modification to fit any business requirement.

eSeries customization capabilities enable you to easily match your eSeries applications to the established style of your corporate Web site.  From within eSeries you can create and maintain layout styles, menu placements, fonts and colors – with no HTML skills required.  Simple WYSIWYG modification of the eSeries helps ease the set-up process and reduces maintenance costs.

The eSeries consists of eConfigure, eView, eOrder, eCRM and eDashboard. Accessible via the Web from any common browser, each component is integrated with ERP Plus to provide Web access to critical enterprise information.  The link between your enterprise and your customers is now complete – and strong. The eSeries does more than simply post data-points to a Web site – it shares actionable enterprise information via two-way communications between your company and supply chain.

eConfigure is designed to provide Web-based product configuration capabilities to small-to midsize manufacturers and distributors.  Developed with direct assistance from a volunteer group of Verticent customers, who demonstrated dynamic configuration needs, eConfigure allows users to establish their corporate Web sites as online product configuration tools for current customers.

eView allows visitors to remotely query and view information such as product specifications, invoices, inventory availability, order status, shipment information, company information and account summaries. And eView is secure. When accessing the Account Summary window in eView, only approved user IDs may access their specific account information. Also, the Customer Balance window permits appropriate visitors to click the field and drill down to all open invoices with a balance due that comprise that customer’s total balance.

With eOrder, you’re conducting business at Internet speed. eOrder provides your online customers with the ability to enter sales orders from the Web, retrieve tax and freight costs, and place orders on hold for processing later.   Order entry also enables your remote employees, subsidiaries or buying groups to examine inventory levels and order necessary supplies or replenishments. Once an order is received and approved, eOrder sends an automated e-mail notification.  eOrder also features credit card processing capabilities with security measures included –ensuring that online customers may only enter orders and view data for their companies.

Through eCRM, you can establish a self-service Web site that enables your customers to go online and search diagnostic data anytime, from anywhere. Now, online customers may view existing cases, create new cases and track cases through to closure. Your customers also can search for their cases and the case history will display the case number, date submitted, log type, comment, user ID, status and disposition. Via eCRM, customers also have the ability to register items and view registered items.

eDashboard delivers critical business performance information to executive-level personnel via the Web. Now, your upper-level management team can easily logon and access eDashboard’s status reports and graphical views of key business indicators – including customer service, financials, operations and sales and marketing.

 

• If you would like more information about how Verticent Solutions can help your business, contact us today.